Recently, I purchased an expensive set of “lip plumping” gloss at a well-known makeup store in the mall. (Yes, I have thin little bird lips.) The set had 6 cute little lip gloss containers in it, in various colors. I think the set cost me $35 at the time.
I brought them home and one of the containers was missing the ring mechanism that sloughs the gloss off of the wand. It came out in a big glob and ran down the sides of the container. I couldn’t get it back in. I ended up returning the set and exchanging for a new one. (Did I mention that this store is over an hour’s drive from my house?) I brought the new set home and the same thing happened with a different color! I emailed the company twice to let them know that they had a manufacturing problem, but never heard anything back. Not a thing. I don’t even think I got auto-reply.
Some companies truly stand behind their products, but unfortunately many do not. Or at least their customer service department doesn’t care. I feel like I made an effort on my part to remedy the problem by driving all of that way and making a return, but when it happens twice… well, it’s something to bitch about and that’s why it’s here. 
By the way, I also feel like a hypocrite because I love their stupid lip gloss and will probably buy it again. Grrrr.
crystal said
lip gloss is great and im doing a project on it because im a girl-gurl and it is what i do